Ability to improve titles of synchronised items from Intercom
Currently, the Intercom integration creates items with names like Conversation with <email>
, and these are not editable due to one-way mapping.
These titles are not descriptive of the conversation's content, and therefore we're looking into the following:
1. We will make the item names editable. It will be synchronised/generated only once upon item creation, but then users will be able to edit it, and the integration will not override these changes.
2. Option to enable AI-powered generation of item names based on the Intercom conversation. Note: for teams with the team-wide AI-feature only.