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Ability to improve titles of synchronised items from Intercom
Ability to improve titles of synchronised items from Intercom

Currently, the Intercom integration creates items with names like Conversation with <email>, and these are not editable due to one-way mapping.

These titles are not descriptive of the conversation's content, and therefore we're looking into the following:

  1. We will make the item names editable. It will be synchronised/generated only once upon item creation, but then users will be able to edit it, and the integration will not override these changes.
  2. Option to enable AI-powered generation of item names based on the Intercom conversation. Note: for teams with the team-wide AI-feature only.