Ability to improve titles of synchronised items from Intercom
Previously, the Intercom integration created items with names like Conversation with <email>, and these were not editable due to one-way mapping.
These titles were not descriptive of the conversation's content and were therefore difficult to contextualize at high-level.
We've therefore implemented the following (Intercom only, for now):
1. We made item names editable by introducing a new once-off mapping option. Any field with this setting on will be synchronised only once upon item creation, and then will be editable in airfocus. With once-off mapping in place, the integration will not override these changes on future syncs.
2. New option to enable AI-powered generation of item names based on the Intercom conversation's content. Available for teams with the AI add-on only.